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Message 1 of 8
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Blurred Prints

HP Recommended
OfficeJet 4500
macOS 10.15 Catalina

Since 23/7 the print output from my OfficeJet450 has been blurred/double image with poor registration. All HP recommended steps and diagnostics have been applied and Print Driver deleted and re-installed. New print cartridges installed. No change. The printer prints perfect test output every time, but will not print anything from MacBook Air without blurred/poor registration. Is this a "Driver Update" issue?

7 REPLIES 7
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HP Support Agent
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HP Recommended

@Befrazzled, Welcome to HP Support Community!

 

I appreciate your efforts in trying to resolve the issue, follow the steps below-

 

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Hi,

Of course I checked all the printer settings and tried various print settings. As I have said, the printer driver has been un-installed and the latest Printer driver re-installed for the current Catalina Mac software (10.15.6) from the HP website. The printer has been deleted/removed from the wireless network and re-added to the network. There is no printer firmware update available from HP for the Officejet 4500 G510n-z nor is there an option to download any firmware from the EWS dashboard.

So the problem persists. Perfect test prints from the printer, shadowed text (black) from the output sent to the printer to print. 

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HP Support Agent
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Thanks for replying @Befrazzled

 

Could you please post the printed page either here or send us a private message? 

Asmita
I am an HP Employee

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Asmita,

Here is scan of a print from the HP4500 

Scan of printout 1:8:2020.png

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@Befrazzled

 

Could you please send the scan in the form of a PDF? 

 

Thanks! 

Asmita
I am an HP Employee

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Asmita, As far as I can make out, I can only post photo files, not pdfs, to these community messages. 

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HP Support Agent
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@Befrazzled

 

I have sent you a private message with further course of action.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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