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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Carol78
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Blurred printing

HP Recommended
LENOVO FLEX 5
Microsoft Windows 10 (64-bit)

HP OfficeJet 3830 double prints on part of page and clear prints on part of page. .  Did Hard Reset,    cleaned cartridges, ….diagnostic page printed fine,…. alignment page is fine (but blurred when I scanned and printed it),…. plenty of HP instant ink.  When I used the HP Doctor for Windows the test page came out BLURRED! …Repeated some of these things.   Finally uninstalled and then reinstalled printer but it does the same thing.  Need your help.

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asmita6658
HP Support Agent
HP Support Agent
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HP Recommended

Hi @Carol78

 

Welcome to the HP Support Community. I'd be happy to help you with the print quality issue.  

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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