Blurry / inconsistent saturation

[DMaurer]

We just got this printer and set up went fine. We printed pictures and they looked great. Now we’ve gone back and when we try to print photos (same ink, same paper, same phones) they are blurry and smudgy and very very wet with ink. The colors are oversaturated and the image looks like you are looking through a fogged mirror. 

[sandytechy20]

@DMaurer

Welcome to the HP support community.

Check for issues with the ink cartridges

1. Use a pin or paper clip to remove any debris or excess adhesive from the vent on top of the cartridge.

   

2. Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.

Run the automated printhead or ink cartridge cleaning tool

Clean the printhead and cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints.

1. Load plain white paper in the tray.

2. Run the cleaning tool.

   • Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer Maintenance, and then touch Clean Printhead or Clean Cartridges.

   • Printers without a touchscreen or menus: Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open printer management options that include the cleaning tool.

3. If the page that prints has defects, the printhead might be badly clogged. Run up to two more cleaning cycles.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.