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Message 1 of 2
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Flag Post

Bought HP Envy 5010 used w no Setup Cartridge, **bleep** do I do?

HP Recommended
HP Envy 5010

Hi, 

So among the terrible product design decisions that HP has made in its printer systems, the HP Envy 5010 requires "setup" cartridges.  If I have bought the printer used and no setup cartridges have been included, might HP be able to explain how I'm supposed to use this printer?  

 

Also why are you sending the answer in private messages in response to questions from other users rather than just putting it on the **bleep** internet for people to see?

 

Thanks.

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HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@terribleprinter

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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