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‎11-24-2024 02:20 PM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer
Operating System: macOS 12.0 Monterey

I bought a wrong cartridge last night and just noticed it when its throwing me an error. I've been to BestBuy to try my luck to exchange the item with a different one. I bought a 2pack #64 and I need 2pack #65. Phone support has been no help too after talking to few people and got transferred repeatedly and endue in close call-center support twice. I bought the ink cartridge because I need it right away and my InstantInk ins't sending me refills on time.

 

 Can anyone direct me where I can get assistance with my concern. This is really frustrating.

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1 REPLY 1

‎11-26-2024 08:34 AM

HP Recommended

Hi @nevereven,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I understand how frustrating this can be, especially when you're in urgent need of ink and it turns out to be wrong ink purchased. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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