Brand new cartridge set....still says "Printer Cartridges Depleted"

[pfflyer9658]

Back from Florida...message say "Printer Cartridges Deleted"...thought maybe just dry but replaced with brand new complete pack....same message

[Garp_senchau]

@pfflyer9658, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Remove the cartridges.
4. Press and hold the power button for 30 seconds.
5. Plug the power cord back in.
6. Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)
7. Turn on the printer

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Next, refer to this guide for further troubleshooting: HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[pfflyer9658]

Thanks, Garp,

All helpful, but I had done all of these....printer off/on/unplug, etc.....firmware all up to date/////software up yo date....factory resets, eyc.

Still show color cartridges depleted but now shows black full, but won't print "Black Only".

thanks again,

Paul (pfflyer77, (I think)

[Kuroi_Kenshi]

Hi @pfflyer9658,

Thank you for the response

Try these steps:

Check Cartridge Type, Are They Genuine HP?

HP printers with dynamic security will reject third-party or refilled cartridges even if they’re brand new.
Make sure:

The cartridges are HP-branded (e.g., HP 952, HP 910, HP 962 etc., depending on your printer model).

There’s no damage or dirt on the copper/gold contact chips (wipe gently with a lint-free cloth).

Reset Cartridge Memory

Sometimes the printer remembers the “empty” status from the old cartridge.

Try this:

Remove all ink cartridges.

Power off the printer and unplug it for 2 minutes.

While it's off, gently clean the cartridge chip contacts with a microfiber cloth.

Plug the printer back in and turn it on without inserting cartridges.

Wait for the prompt that says cartridges are missing.

Now insert one cartridge at a time, starting with black.

Wait 30 seconds between each.

Force Black-Only Printing (Even if Color Shows Empty)

If your printer won’t print in black only, go into settings and try:

On your PC: Control Panel > Devices and Printers

Right-click your printer > Printing Preferences

Under Color Options, choose:

“Print in Grayscale”

“Black Ink Only” or “Use Black Cartridge Only”

Sometimes this bypasses the need for color ink, but only works if your model supports it.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,