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‎07-16-2019 02:57 PM

HP Recommended
Product: Office Jet Pro 8600
Operating System: Unknown

The built in network capabilities have been disabled, the message on the screen instructs me to contact my system administrator (we don't have one). I'm not able to view the available networks, because even when I go to 'setup'...I am still getting the same message. How can I fix this?

2 REPLIES 2

‎07-18-2019 03:13 PM

HP Recommended

@Claire30, Welcome to HP Support Community!

 

Performing a factory reset is the only way to revoke the network capabilities of the printer.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Let me know the outcome.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎07-18-2019 03:17 PM

HP Recommended

Hi, thank you - but there are no private messages awaiting my review...??

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