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‎07-26-2020 02:54 PM

HP Recommended
Product: ENVY Photo 7155
Operating System: Microsoft Windows 10 (32-bit)

I bought a HP ENVY Photo 7155 off Amazon that came with the wrong set up cartridges. How do I bypass this so that I can use normal catridges. 

14 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-06-2020 09:56 AM

HP Recommended

Hi @dtomhill,

 

We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

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14 REPLIES 14

‎07-27-2020 11:16 AM

HP Recommended

Hi,

 

 

Please check your private message i have sent you the steps.

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Was this reply helpful? Yes No

‎08-06-2020 04:20 PM

HP Recommended

I have the same issue  can u send the solution to me as well

Was this reply helpful? Yes No

‎08-07-2020 07:24 AM

HP Recommended

Hi,

 

Please check your private message for the steps.

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Was this reply helpful? Yes No

‎08-10-2020 11:40 AM

HP Recommended

I am having the same problem, I bought my printer a few weeks ago but now that I'm trying to set it up I've realized that I don't have the setup cartridges. What should I do?

Was this reply helpful? Yes No

‎08-11-2020 10:29 AM

HP Recommended

Hi,

 

Please check your private message for the steps.

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Was this reply helpful? Yes No

‎08-19-2020 04:17 PM

HP Recommended

I have the same issue, I just purchased an HP Envy 7155 and my daughter accidentally tore of part of the cartridges.  We need this printer for her online kindergarten.  Please HELP

Was this reply helpful? Yes No

‎08-20-2020 03:19 AM

HP Recommended

Hi,

 

Please check your private message for the steps.

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Was this reply helpful? Yes No

‎08-31-2020 12:37 PM

HP Recommended

Envy 7155 will not accept new cartridges, please help.

Was this reply helpful? Yes No

‎09-01-2020 06:58 AM

HP Recommended

Hi @filnacho,

 

I'd like to help!

  1. What is the exact error message on the printer screen?
  2. Are you using regular or setup ink cartridges?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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