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‎04-18-2020 11:27 AM

HP Recommended
Product: C7520

I’m another one who’s C7520 has stopped printing black as described by so many others. Tried all the instructions in a theHP support sites and nothing helped. Tried new cartridges, yes cartridges, just thought the 1st one was for some reason dried up. 

my child is doing school work from home due to isolation and it’s a bad time for this to happen. 
no, out of warranty, but has been a good printer over the years but selected a bad time to lay down on the job. 

I need a solution quickly or I’ll have to purchase anew printer and it will not be a HP since it appears they are not addressing this issue. 

1 REPLY 1

‎04-22-2020 02:17 PM

HP Recommended

@GRWilbourn

 

Welcome to HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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