CANNOT INSTALL CARTRIDGE BECAUSE LID WON'T OPEN

[MRS-C2]

TRYING TO INSTALL NEW CARTRIDGE.   PRINTER LID WILL NOT OPEN!  WIRELESS CONNECTION.  PLEASE HELP.

[Jay_G24]

Hi @MRS-C2,

I'd like to help!

I understand you are unable to install cartridges.

Follow the below instructions -

1. Make sure paper is loaded in the main tray, and then turn on the printer.

2. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

3. Remove a cartridge from the carriage.

   • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

     

   • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

     

4. Remove the new cartridge from the package. Be careful to only hold it by the black plastic sides.

5. Remove the tape from the cartridge.

   CAUTION: 

   Do not attempt to replace the protective tape or touch the copper-colored contacts or the ink nozzles. Touching these parts can result in an ink system failure.

   

6. Insert the cartridge into its color-coded slot, making sure it is securely seated in the carriage. Close the latch if present.

7. Close the door or lid to the cartridge access area, and then follow any instructions to align the printer if prompted.

Refer to -HP inkjet printer cartridges

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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