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‎11-26-2017 01:16 PM

HP Recommended
Product: ENVY 4504
Operating System: Microsoft Windows 10 (64-bit)

Hello

 

I am using a non -HP cartridge and it doesn't work. ( the display reads 'protected cartridge' or the Dutch equivalent anyway )

 

Now, I know about disabling  the cartridge protection mode, but that doesn't seem to help. 

An HP cartridge presents no problem, but a cartridge from a reputable firm shouldn't be a problem either, right ?

 

How do I solve this problem ?

 

Printer: Envy 4504.

 

Regards

Peter.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-26-2017 01:22 PM

HP Recommended

Once a cartridge is protected, it is protected to that one printer only.  You can never reverse that cartridge.   Suggest you return that cartridge as I suspect it may have been used in another printer.

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1 REPLY 1

‎11-26-2017 01:22 PM

HP Recommended

Once a cartridge is protected, it is protected to that one printer only.  You can never reverse that cartridge.   Suggest you return that cartridge as I suspect it may have been used in another printer.

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