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Locked

‎06-07-2021 06:06 AM

HP Recommended
Product: ACER
Operating System: Microsoft Windows 10 (32-bit)

THIS MORNING I HAVE TRY TO PRINT SOME DOCUMENTS BUT IS LOCKED BECAUSE THERE IS THE ERROR ABOUT THE COLOR CARTBRIDGE.
THE MESSAGE ASK TO REPLACE BECAUSE IS EMPTY BUT IT'S NOT TRUE I USED UNITL YESTERDAY AND THE CARTBRIDGE IS AT MIDDLE LEVEL . NOW I PUT A NEW CARTBRIDGE FOR THE TEST AND IT'S OK , WHEN I PUT THE OLD ONE I HAVE THE ERROR .DEFECT OF CARTBRIDGE ?

 

DEVICE HP

SERIAL TH6813M0DP

 

Category:
3 REPLIES 3

‎06-07-2021 06:11 AM

HP Recommended

Yes, very possible you have a defective cartridge.




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‎06-07-2021 06:14 AM

HP Recommended

OK BUT IS POSSIBLE TO HAVE REIMBURSEMENT?

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‎06-07-2021 06:20 AM

HP Recommended

It depends, if covered with a warranty and you have proof of purchase you can contact the seller for reimbursement.




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