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[3mili0]

My printer has a printhead failure, however, the app does not provide any solution.

[zoey7886]

@3mili0, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding printhead failure issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP printer is experiencing a printhead failure, follow these steps to resolve the issue:

Restart the Printer: Sometimes, a simple restart can resolve hardware issues.

• Press the Power button to turn off the printer.
• Unplug the power cord and wait for about 60 seconds.
• Plug the power cord back in and turn on the printer by pressing the Power button.

Check Printhead Installation: Ensure the printheads are properly installed.

• Open the front door and the printhead access door.
• Make sure the printheads latch is properly closed, and the print carriage is not obstructed.
• Remove and reinsert the printheads securely. Ensure there is no orange plug or plastic tape on them.
• Close the printhead access door and the front door.

Replace the Printhead: If the issue persists, you might need to replace the printhead.

• Follow the replacement instructions found in your printer's user manual or visit your printer’s support page for a detailed guide.
• Make sure you are using the correct HP printheads for your printer.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,