Call Centre Agent rude

[Jason273]

I spoke to one of the call centre agents in HP named Maria about my concern in my bills. However at then middle of conversation, she hang up the phone. When I call again, luckily the same agent answered my phone call but her voice is a bit aggressive which I find it very rude. Still I remain calm and speak to her to solve my concern which is about my bill.

[A_Gayathri]

Hi @Jason273,

Welcome to the HP Support Community

It sounds like you had an unfortunate experience with the call center agent. If you'd like to address this situation, here's a possible course of action:

To assist better:

• May I know the case id please share the details in private 

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[cph12]

You spoke to someone.  That's something!  The rest of us are out here trying to resolve issues and can't talk to anyone.  Obviously HP is not interested in customer service or customer satisfaction.

[A_Gayathri]

HI @Jason273,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support