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Can a defective cartridge cause a printhead error message? HP OfficeJet 8600

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I just replaced one of the cartridges on my HP OfficeJet 8600. The ink level is showing almost empty. I know I've replaced it correctly. The printer is now giving an error message about the printhead not being installed correctly or missing. I went through the troubleshooting steps for that, and the printer still isn't working. Is it possible the cartridge is the culprit? I don't want to spend money on another cartridge if it's not the problem, though obviously there's something wrong since, as I said, I just replaced it but the indicator shows the level is almost empty. The more significant issue is the printer stopped functioning. I certainly don't want to replace the printhead for close to the cost of a new printer. Any suggestions?

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HP Support Agent
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Hi @Maya-Cat,

  

If you have already performed the steps from the document Error Indicates Faulty Printhead and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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 Officejet Pro 8620  Print head appears to be missing, not detected, or installed incorectly

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HP Support Agent
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@applepie1

 

Welcome to the HP Support Community.

 

Try the steps from here: Error Indicates Faulty Printhead 

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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