cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
88
Flag Post

Can print wirelessly, but can only scan via USB cable

HP Recommended
Deskjet 2540
macOS 10.12 Sierra

I can print wirelessly to my Deskjet 2540, but I can only scan when it is connected to my iMac via a USB cable, otherwise I get an error message code -9923

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
5,619 5,590 337 375
Message 2 of 4
Flag Post
HP Recommended

Hi @Macmarket,

 

I'd like to help!

 

Try updating mac and printer's firmware.

 

 To update Mac, try these steps - How to update the software on your Mac

 

Refer to this document to update  printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I  think the problem may relate to wireless commuication between the Mac and the router or betweeen the Mac and the printer. The scan function has started working on the first Mac after I repositioned the printer vrey slightly, yet a second Mac on the same desk as the first with the same version of MacOS is still giving error -9923, but will print. How can a Mac print wirelssly to a printer but not scan? What is different about the wireless communication? I will update the firmware on the second  Mac to see what happens.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
5,619 5,590 337 375
Message 4 of 4
Flag Post
HP Recommended

Alright, keep me posted with the results!

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation