Can't Print

[Kim0930]

When I turn on my printer after the startup there is a message on the screen stating Validating..... please wait.  It will not go away.... Prior to this I just changed all the ink cartridges.  Any suggestions.

Thanks.

[Kuroi_Kenshi]

Hi @Kim0930,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your DeskJet printer is stuck on “Validating… please wait” after changing the ink cartridges. Let’s go through a few steps to check what could be causing this.

Power cycle the printer
Turn off the printer, unplug it from the wall for 60 seconds, then plug it back in and power on.
This clears temporary firmware stalls.

Remove and reseat the ink cartridges
Open the ink access door, remove all cartridges, and carefully reinsert them until each clicks into place.

Check for protective tape or packaging
Make sure there is no orange tape or plastic left on the cartridges.
Any remaining protective material can prevent proper validation.

Clean the electrical contacts
Power off the printer, remove the cartridges, and gently clean the gold contacts on the cartridges with a lint-free cloth.
Ensure the contacts inside the printer are also clean.

Try installing cartridges one at a time
Turn on the printer without any cartridges, then insert them one by one.
This helps identify if a specific cartridge is causing the validation loop.

Update printer firmware
If the printer starts, go to Setup → Printer Maintenance → Update to install the latest firmware.
Firmware updates can fix validation and compatibility issues.

Check that cartridges are genuine and activated
HP DeskJet printers require genuine or properly activated cartridges.
Non-genuine or previously used cartridges may fail validation.

Reset the printer’s internal state
With the printer on, unplug it from the wall for 60 seconds and plug it back in.
This performs a deeper reset of the printer’s system.

I hope this helps.

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Best regards,