Can't clear paper jam.

[BJD13]

HP Envy 5660 

I have a paper jam at the very back of the unit where I can't reach in to pull it clear. Help!!!

[Jay_G24]

Hi @BJD13,

I'd like to help!

I understand you are facing a paper jam error.

Try the below suggestions -

Step 1: Clear any jammed paper from the printer

There are three different areas where paper might become jammed. Clear any jammed paper from one area, and then try to print again. If the error persists, check the next area for any jammed paper.

• Clear any jammed paper from the output tray
• Clear any jammed paper from the input tray
• Clear any jammed paper from the paper path and ink cartridge access area

Step 2: Make sure the carriage can move freely

Step 3: Use automated tools to clean page smears

Step 4: Manually clean the paper feed rollers

Step 5: Reset the printer

For instructions refer to - 'Paper Jam' Error

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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