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CIFCoach
New member
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Message 1 of 2
162
Flag Post

Can't clear printer message

HP Recommended
Lenovo Idea Pad 3
Microsoft Windows 10 (64-bit)

I installed 3 new HP ink cartriges and have the following message on the screen:

 

     Thank you for installing your HP Instant Ink Cartridges. Don't forget to recycle you used cartridges. You can find info on 

      how to recycle at...

                                             OK

 

I've clicked on the ok button many times. It makes a clicking noise but the message doesn't stay. I am unable, therefore, to access any of the touch screen functions. I need the touch screen for my job. Please help!

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
27,469 27,433 1,915 2,303
Message 2 of 2
Flag Post
HP Recommended

@CIFCoach, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer screen is stuck at this error. 

Reinsert the ink cartridges to check if that helps.

 

Restart the wireless router, the printer, and the PC

Go to the HP Smart app and click OK. Check if you are still able to print from the computer.

 

Restart web services

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

If the error persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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