Can't download update

[sasimpson20]

My printer can't download the current update

[Raj_05]

Hi @sasimpson20,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8035 All-in-One Printer can't download updates, try these troubleshooting steps.

Check Internet Connection:

• Ensure your printer is connected to a stable Wi-Fi network. You can test this by printing a network configuration page from the printer settings.

Restart Printer and Router:

• Power off your printer and unplug it. Do the same with your router. Wait for about a minute, then plug in the router and turn on the printer.

Update Firmware via HP Smart App:

• Open the HP Smart app on your computer or mobile device. It may prompt you to update the printer firmware.

Reset Network Settings:

• On the printer's control panel, go to Setup > Network > Restore Network Defaults. Then reconnect to your Wi-Fi network.

Check for Manual Updates:

• Visit the HP Support website and search for your printer model. You can download the latest firmware manually and install it via USB if necessary.

Firewall or Antivirus:

• Sometimes, security software can block the update process. Temporarily disable any firewall or antivirus software to see if that resolves the issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[sasimpson20]

I tried all of your suggestions, and it does not work.  When I try to install the latest version of your software it tells me if installed it may damage my computer.

[Raj_05]

Hi @sasimpson20,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support