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HP Recommended
MAC Pro
macOS 10.15 Catalina

ENVY 7800 series. less than 1 year old.

1 REPLY 1
HP Recommended

Hi @sinco5,

 

I'd like to help!

 

To assist better -

 

  • How is the printer connected to your device Wifi or USB?

 

If wireless,

 

  1. Are the printer and Mac connected to the same network?
  2. What is the distance between the router and the printer?
  3. Are you trying to connect your printer to your home network, public network, or without a router?
  4. What is the status of the wireless light on the printer, steady or blinking?
  5.  I would like to know, is your router set to work on the 2.4 GHz network or 5 GHz network band?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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