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‎08-07-2020 01:22 PM

HP Recommended
Product: HP 8100 Elite
Operating System: Microsoft Windows 10 (64-bit)

I had done all the necessary installatons on the printer.  When I attempted to set up the ccartridges.  I got cartridge error. Stated to re install, I did.  Still error.  Message said if problem continues replace whic I did with new hp cartyridges.  Then I got message that to use the set up cartridges that came with the printer.  I did and got the same cartridge error

1 REPLY 1

‎08-10-2020 06:22 AM

HP Recommended

Hi @delo4291,

 

I'd like to help with the cartridge error issue.

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try the steps in the document - Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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