Can’t get printer to connect to Wi-Fi

[JP826]

Cannot get printer to connect to Wi-Fi. Have tried all solutions on HP Smart with no success.

[Raj2111]

Hi @JP826 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

If you're having trouble connecting your HP DeskJet 2755e to Wi-Fi, here are some steps you can try to resolve the issue:

Check Wi-Fi Network:

• Make sure your Wi-Fi network is functioning properly and that you can connect other devices to it. Ensure the network is 2.4 GHz, as many printers do not support 5 GHz networks.

Reboot Devices:

• Restart your printer and your router. This can often resolve temporary connectivity issues.

Use the HP Smart App:

• Open the HP Smart app on your device. If you haven’t installed it, download it from the Microsoft Store or Mac App Store.
• Follow the prompts in the app to add your printer. Make sure your device is connected to the same Wi-Fi network you want the printer to connect to.

Wireless Setup Wizard:

• On the printer's control panel, navigate to Setup > Network > Wireless Setup Wizard. Follow the prompts to connect to your Wi-Fi network.

WPS Connection:

• If your router supports WPS (Wi-Fi Protected Setup), press the WPS button on the router, then go to the printer and select Setup > Network > WPS Push Button. This can simplify the connection process.

Check Printer Network Settings:

• Print a network configuration page from the printer’s control panel to ensure it’s searching for the right network and that the Wi-Fi is enabled.

Disable Firewall/Security Software:

• Temporarily disable any firewall or security software on your computer that may be blocking the printer's connection.

Reset Network Settings:

• On the printer, you can reset the network settings to factory defaults. This can usually be found under Setup > Network > Restore Network Defaults. After resetting, try connecting to Wi-Fi again.

Update Firmware:

• Make sure your printer's firmware is up to date. You can check for updates through the HP Smart app or the HP website.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support