Can't print a free template from internet

[Bazooka99]

 Information light is on and steady.

[zoey7886]

@Bazooka99, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Information Light on the HP DeskJet 4152e All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When the information light is on and steady on your HP DeskJet 4152e All-in-One Printer, it typically indicates that there is a need for attention from the user or that certain information about the printer’s status should be reviewed. Here are some common steps you can take:

Check for Alerts or Messages:

• Inspect the printer control panel or the HP Smart app for any warnings or alerts. These messages might provide additional details on why the information light is illuminated.

Printer Status:

• Ensure that the printer is properly set up and there are no underlying issues such as paper jams, empty paper trays, or problems with print cartridges.

Network or Connectivity Issues:

• Verify if the printer is connected to the network, especially if you’re using wireless configuration. Make sure the printer is within range of the wireless router and the connection is stable.

Ink or Paper:

• Check if the printer has sufficient ink or toner and that there is no issue with the paper loaded in the tray.

Firmware Updates:

• Confirm if the printer’s firmware is up to date. Sometimes, outdated firmware can cause operational issues.

Restart the Printer:

• Try turning off the printer and unplugging it for a few minutes before turning it back on.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,