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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Recommended
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HP Recommended
Welcome to the HP Community.
@abc-123_home wrote:I can’t print black and white while a colour cartridge is depleted. An error message says “ Depleted cartridges must be replaced to resume printing.” Normally, I can still print black and white or colour in grey scale when colour cartridges is/are depleted. Any one know the reason of this problem?
Answer
This printer does not support printing without all cartridges.
When one of the ink cartridges is completely depleted, the printer should complain and refuse to print.
HP Printers - Cannot Print When One HP Ink Cartridge is Empty
Excerpted
The printers listed in this document cannot print when one ink cartridge is empty.
Your printer is designed to print only when all ink cartridges have ink. Some ink from all the ink cartridges is used in periodic servicing tasks. This helps to prevent issues such as printhead clogs and poor print quality. There is no way to bypass this feature.
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 7720 Wide Format All-in-One Printer series
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The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
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Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
HP Recommended
Welcome to the HP Community.
@abc-123_home wrote:I can’t print black and white while a colour cartridge is depleted. An error message says “ Depleted cartridges must be replaced to resume printing.” Normally, I can still print black and white or colour in grey scale when colour cartridges is/are depleted. Any one know the reason of this problem?
Answer
This printer does not support printing without all cartridges.
When one of the ink cartridges is completely depleted, the printer should complain and refuse to print.
HP Printers - Cannot Print When One HP Ink Cartridge is Empty
Excerpted
The printers listed in this document cannot print when one ink cartridge is empty.
Your printer is designed to print only when all ink cartridges have ink. Some ink from all the ink cartridges is used in periodic servicing tasks. This helps to prevent issues such as printhead clogs and poor print quality. There is no way to bypass this feature.
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 7720 Wide Format All-in-One Printer series
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
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