Can’t print claim code

[Mf2000]

I bought a previously owned and I enrolled in instaink, but I can’t print my claim code and have no ink to do so. It is not a touch screen 

[Nal_NR]

Hi @Mf2000,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If you can't print the claim code and you have no ink, you can retrieve the Instant Ink claim code using alternative methods. Here are a few options:

Printer's Embedded Web Server (EWS):

• Connect your printer to the same Wi-Fi network as your computer.
• Find your printer's IP address. You can usually find this on the printer’s display or through the printer settings on your computer.
• Open a web browser and enter the printer's IP address in the address bar.
• Log in to the EWS if prompted (default credentials are usually found in the printer's manual).
• Look for the Web Services or Instant Ink section to find the claim code.

HP Smart App:

• Download and install the HP Smart app on your smartphone or computer.
• Open the app and add your printer.
• Go to the Instant Ink section within the app. The claim code should be displayed there.

Printer Settings:

• On your computer, open the printer settings or control panel.
• Navigate to the Web Services or Instant Ink section.
• You may find the claim code listed there.

You may also refer to this document for more information.

If you are still unable to retrieve the claim code, contact HP Phone Support for assistance.

Hope this helps! Keep me posted for further assistance

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