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‎06-20-2019 08:08 AM

HP Recommended
Product: Deskjet 2600 series
Operating System: macOS 10.14 Mojave

Hi, 

 

I can't print in colour from the HP Smart app on Mac OS or the iphone App. 

 

On the desktop App, the print preview changes to colour when you untick the 'black / white' box, but doesn't actually print out in colour. 

 

On the iphone App, print preview defaults to black and white can't see any settings to change. Selecting 'share' changes the preview to colour, but when you go back to print again it goes back to black and white. 


Colour cartridge is recognised and fine in terms of levels. 


Any help appreciated. 

Thanks

Matt

1 REPLY 1

‎06-21-2019 10:57 AM

HP Recommended

Hello,

I understand the Print Preview in iOS is showing as black & white and your Mac shows Print Preview in color but does not print color. 

 

Please try these steps in this order. If the first step does not resolve the issue please try the next step.

1. Please update the firmware for the printer. 

https://ftp.hp.com/pub/softlib/software13/printers/dj2600new/DJ2600_R1845A.dmg

2. Please try cleaning the ink cartridges following step 10 in this document. 

https://support.hp.com/us-en/document/c05370810

3. Please try step 13 in the same document as above.

4. Please try step 14 in the same document as above. 

I work on behalf of HP
Regards,
StretchMusic

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