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‎12-08-2020 12:39 PM

HP Recommended
Product: HP Envy Pro 6400

Over an hour ago I canceled a scan print job and it still says busy. How can I  get rid of it and print again?

1 person had the same question
1 REPLY 1

‎12-08-2020 02:51 PM

HP Recommended

Hello @CindyLou54 ,
Welcome to the HP Support Community!

 

  1. shut down printer via on/off switch
  2. switch off the router
  3. shut down the computer
  4. wait about 60 sec.
  5. switch on the router, wait until the router has completely initialized itself again
  6. Switch on the printer, wait until the printer has finished its initialization
  7. switch on computer, log in (with admin rights) and wait about 10 sec.

... and now everything's working again?

 

Hope this helps! Keep me posted.
Andreas

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