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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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Flag Post

Can’t print

HP Recommended
HP Envy Pro 6400

Over an hour ago I canceled a scan print job and it still says busy. How can I  get rid of it and print again?

1 REPLY 1
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Message 2 of 2
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HP Recommended

Hello @CindyLou54 ,
Welcome to the HP Support Community!

 

  1. shut down printer via on/off switch
  2. switch off the router
  3. shut down the computer
  4. wait about 60 sec.
  5. switch on the router, wait until the router has completely initialized itself again
  6. Switch on the printer, wait until the printer has finished its initialization
  7. switch on computer, log in (with admin rights) and wait about 10 sec.

... and now everything's working again?

 

Hope this helps! Keep me posted.
Andreas

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