Hello @CindyLou54 ,
Welcome to the HP Support Community!
- shut down printer via on/off switch
- switch off the router
- shut down the computer
- wait about 60 sec.
- switch on the router, wait until the router has completely initialized itself again
- Switch on the printer, wait until the printer has finished its initialization
- switch on computer, log in (with admin rights) and wait about 10 sec.
... and now everything's working again?
Hope this helps! Keep me posted.
Andreas
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