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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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11-06-2025 08:24 AM
Hi @Shaunie01,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
If your HP printer isn’t printing from your laptop, even though it’s connected, let’s walk through a few key checks to get things working again. I’ll guide you step by step, and we’ll get your printer back in action.
Step-by-Step: Fix HP Printer Not Printing from Laptop
1. Check Printer Status
- Is the printer turned on and showing no error lights?
- Is it connected to the same Wi-Fi network as your laptop?
2. Restart Everything
- Restart your printer, laptop, and Wi-Fi router.
- This clears temporary glitches and refreshes connections.
3. Set as Default Printer
- On Windows:
- Go to Settings > Devices > Printers & scanners.
- Click your printer → Set as default.
- On macOS:
- Go to System Settings > Printers & Scanners.
- Right-click your printer → Set as default.
4. Update or Reinstall Printer Driver
- Download the latest driver from HP: 👉 Official HP® Support
- Enter your printer model (e.g., DeskJet 2800e) and select your OS.
- Download and install the Full Feature Software.
🧪 5. Run HP Print App
- Download from: 👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
- It automatically detects and fixes common printing issues.
I hope this helps.
Take care and have an amazing day!
Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
VikramTheGreat