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‎11-04-2024 06:11 PM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer
Operating System: Microsoft Windows 11

All of a sudden I cannot scan a paper because my HP laptop "couldn't connect to scanner." I have never had this problem before, and I have scanned hundreds of papers over several years. During that time, I have used the same laptop and the same printer. I need help, please.

Category:
3 REPLIES 3

‎11-06-2024 10:40 AM

HP Recommended

Hi @LJL 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

Here are few steps we can try.

 

1. Check Connections

  • Ensure both your laptop and HP OfficeJet Pro 8620 are connected to the same Wi-Fi (or try using a USB cable if over Wi-Fi).
  • Restart both the printer and laptop.

2. Reinstall HP Software

  • Uninstall the current HP printer software from Settings > Apps.
  • Download and install the latest version from HP Support.

3. Update Printer Drivers

  • Open Device Manager > Printers > Right-click your printer > Update Driver.
  • click here

4. Set Printer as Default Scanner

  • Go to Settings > Devices > Printers & Scanners and set your printer as the default.

5. Check Firewall/Antivirus

  • Temporarily disable your firewall/antivirus and test scanning again.

6. Reset Network Settings on Printer (Wi-Fi)

  • On the printer: Setup > Network Setup > Restore Network Defaults.
  • Reconnect to Wi-Fi.

7. Try Windows Scan App

  • Open Windows Scan from the Start menu and test scanning directly from there.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

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‎11-13-2024 02:56 AM

HP Recommended

The problem suddenly resolved itself!(?) Thanks for your support. Be well. Lee

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‎11-13-2024 11:22 AM

HP Recommended

Hi,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Take care and have a great day ahead!

 

Raj

HP Support

Raj2111
I am an HP Employee

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