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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Cancel instant ink

Create an account on the HP Community to personalize your profile and ask a question
03-16-2019 10:43 AM
Hey there! @VCap,
Please stop Web Services on the printer.
HP Instant Ink > How to > Instant Ink > Manage Account > Turning Off Web Services
Optional - be sure Web Services is "off":
After you switch off Web Services, wait a minute and then switch off the printer.
Wait until the printer is completely shut down > wait a minute or two.
Switch on the printer.
Install all new HP ink -- replacing/installed "a" new ink won't do it -- all Instant Ink cartridges must be removed regardless of whether they have ink.
Also, if you still have issues cancelling the account. Please share us few details through a private message.
So I can check the account details and help you with the issue.
Instant ink account number-
Instant ink email address-
Refer this article to know more information about cancelling the instant ink account. Click Here
Hope this helps!
I hope you have a great day! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee