I am at my wits end. The help and support on this site are of no help. I feel like I am being sent in circles.
All of a sudden, my printer is unable to print in black ink with no warning. Printing color is no problem, but black is impossible. I've done every bit of troubleshooting under the sun, right down to requesting a new cartridge, reinstalling drivers, cleaning the heads, everything. Nothing has worked. I don't know what caused this issue and I have no idea how to fix it. I'd love for someone to get back to me with a viable solution as nothing I have tried has worked. I'd appreciate not a cut and paste job. In fact, if someone could reach out to me privately to correct this, I'd be forever grateful.
I do not have "show options" anywhere on my screen. I have to say, this experience is beyond frustrating and I am extremely unhappy with HP's support. Your website is confusing, non-intuitive, and the virtual agent programming needs a lot of work.
Yes, I am signed in. I have HP Virtual Agent, which has been beyond useless for this issue. And HP Support Community, which I'm also starting to write off. My warranty is expired, but I don't know why that should stop me from getting help on this issue.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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