Cannot connect - orange ,Ishtar flashing

[3Lizabeth]

Error message and orange light flashing 

unable to print

[Sneha_01]

Hi @3Lizabeth,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is showing an orange flashing light and an error message indicating "Cannot connect," here are some steps to troubleshoot and resolve the issue:

1. Check Printer Connections

Power and Cable Connections:

• Ensure the printer is properly connected to a power source and turned on.
• If using a USB connection, check that the USB cable is securely connected to both the printer and the computer.

Network Connection:

• If your printer is connected to a network, ensure that it is connected to the same network as your computer.
• Check the printer's network settings through the control panel to confirm it is connected to the network.

2. Restart Devices

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.
• Restart your router to refresh the network connection.
• Restart your computer to clear any temporary issues.

3. Check Printer Status and Error Messages

• Look at the exact error message displayed on the printer's screen or the software on your computer.
• Consult the printer’s manual or HP’s support website for details on the specific error code or message.
• Single Flash: Indicates an issue with the printer’s connection or ink system.
• Multiple Flashes: Often indicates a more specific problem, such as a paper jam or hardware issue.

4. Resolve Network Connection Issues

• On the printer’s control panel, navigate to the network settings and reconnect to your Wi-Fi network.
• Ensure that the printer is within range of your wireless router and that there are no signal interference issues.

5. Check Printer Software and Drivers

• Go to the HP support website and download the latest drivers for your printer model.
• Install the drivers on your computer to ensure compatibility with your operating system.
• Uninstall and reinstall the printer software to resolve any software-related issues.

6. Check for Firmware Updates:

• Visit the HP support website to check for any firmware updates for your printer model.
• Follow the instructions to download and install the latest firmware.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[3Lizabeth]

I am connected but there is a 0 shoeing there is no ink.

i don’t use the printer a lot but I think it has dried up before I have printed my quota of pages

how do I get replacement cartridges olease ?

[Sneha_01]

Hi @3Lizabeth 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support