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‎10-22-2024 08:44 PM

HP Recommended
Product: HP DeskJet 4158e All-in-One Printer

Hi, when I am trying to re-install my printer it is coming up with an error message of "Driver is Unavailable" When I try to readd and put in the pin it fails to connect. 

Category:
1 REPLY 1

‎10-24-2024 03:28 PM

HP Recommended

Hi @darkopro 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If you're seeing a "Driver is Unavailable" error when trying to connect your printer, here are some steps to troubleshoot and resolve the issue:

1. Update or Reinstall Printer Drivers:

  • Remove Existing Drivers:
    • Go to Control Panel > Devices and Printers. Right-click on your printer and select Remove Device.
  • Download Latest Drivers:
    • Visit the HP Support website and search for your printer model to download the latest drivers.
  • Install Drivers:
    • Run the downloaded driver installation file and follow the prompts to install the driver.

2. Check Windows Updates:

  • Ensure your Windows operating system is up to date, as sometimes updates include necessary drivers for printers.
  • Go to Settings > Update & Security > Windows Update and check for updates.

3. Use the HP Print and Scan Doctor:

  • Download and run the HP Print and Scan Doctor. This tool can help diagnose and fix common printing issues.

4. Verify Connection Method:

  • Ensure you are using the correct connection method (USB or wireless).
  • For wireless connections, ensure that your printer is connected to the same Wi-Fi network as your computer.

5. Reset the Printer:

  • Turn off the printer, unplug it, and wait for about a minute. Plug it back in and turn it on to reset it.

6. Add Printer Manually:

  • Go to Control Panel > Devices and Printers > Add a Printer.
  • Select The printer that I want isn’t listed and follow the prompts to add your printer manually.

7. Check Firewall/Antivirus Settings:

  • Sometimes firewall or antivirus software can block printer communication. Temporarily disable them to see if it resolves the issue.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

.
Sneha_01- HP support
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