Cannot connect to scanner

[Teddy2011]

Although I can still print from my printer it can no longer connect to the scanner so I am unable to scan docs to my pc.

[A_Gayathri]

Hi @Teddy2011,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the scanning issue with your HP LaserJet Pro MFP M148dw, try the following steps:

Check Connections:

• Ensure the printer is properly connected to your network or computer via USB, Ethernet, or Wi-Fi.
• Restart your printer and computer to refresh the connection.

Update or Reinstall Drivers:

• Go to the HP Support page and download the latest drivers for your printer model.
• Uninstall the current drivers and software for your printer from your computer.
• Install the newly downloaded drivers and software.

HP Print and Scan Doctor: HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool. This utility can diagnose and fix common scanning problems.

Check Windows Services:

• Press Win + R, type services.msc, and press Enter.
• Ensure that the Windows Image Acquisition (WIA) service is running. If it’s not, right-click it, select Start, and set it to Automatic.

Firewall and Antivirus:

• Temporarily disable any firewall or antivirus software to see if they are blocking the scanner from connecting.

HP Smart App:

• Ensure you have the latest version of the HP Smart app installed from the Microsoft Store.
• Try scanning using the HP Smart app instead of the default Windows Scan app.

Check Network Configuration:

• If your printer is connected via Wi-Fi, make sure it’s on the same network as your computer.
• If you’re using a USB connection, try using a different USB port or cable.

Scanner Hardware Test:

• Use the printer’s built-in functionality to test the scanner. Place a document on the scanner glass and use the printer’s control panel to scan a test page.

Refer to this document: HP LaserJet Pro MFP M148dw User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.