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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Darlakaye
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Cannot print Connect printer to update HP Instant Ink Status

HP Recommended
HP Envy 7640

Our printer is no longer connected to a network. Now we can't print.

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Donal_M
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Hi,

 

In ordre to use the instnat ink service you require regular connection to the internet in order for the service to ensure that you do not run out of ink.

 

Please try to re-establish a connection between your printer and your home wifi. On your printer from oanel, check for a wireless menu and then find your home wifi network and connect to it. Your wifi password will be printed on your router/modem somewhere (usually the back)

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Darlakaye
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That's the problem. We no longer have a network connection as we have discontinued it. How can I discontinue the ink service without being able to connect to the internet?
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Donal_M
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Hi,

 

You'll need to contact instant ink support in order to cancel the service. Please use the link below and click the country flag to changeyour support country.

 

https://instantink.hpconnected.com/uk/en/r

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Investnet
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Hp envy 7640.

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Cheron-Z
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@Investnet

 

 Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about Community posting, please feel free to send me a private message!

Thank you

I work on behalf of HP
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