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‎09-22-2020 02:03 AM - last edited on ‎10-30-2020 03:58 PM by

HP Recommended
Product: HP ENVY Photo 6200 series
Operating System: Microsoft Windows 7 (64-bit)

The printer is about 2 years old. I think I have printed about 300 pages so far.

I have printed jess than 100 pages with a new HP cartridge. (Around 80 I guess).

The HP assistant shows that the cartridge is half full, but when I print i get lines and characters that are hardly noticable.

What kind of joke is that ?!

 

Regards

Claes

1 REPLY 1

‎09-24-2020 05:57 PM

HP Recommended

@CGH48, Welcome to HP Support Community!

 

Follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues to isolate and resolve the issue.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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