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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Sharmaji121
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Cant print in black ink in my officejet 4650.

HP Recommended
Officejet 4650
Microsoft Windows 10 (64-bit)

I see Color cartridge's is 90% or so and Black is 35% or so as per HP smart check. But I cant not print Black. It stopped half way through printing a page and now I can not print anything. Test page prints only color and not Black. Need help. Printer is out of warranty. 

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Sharmaji121
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Last I printed was 2-3 weeks ago and it as all fine. I am not sure what has gone wrong. Will changing the cartridge will help ? 

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Jay_G24
HP Support Agent
HP Support Agent
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HP Recommended

Hi @Sharmaji121,

 

 I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

  1. Make sure to load the input tray with plain, white paper.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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