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‎08-11-2020 06:02 PM

HP Recommended
Product: Photo smart 5510

My 5510 has a carriage jam that cannot be resolved by animation tips. Carriage is stuck on right hand side under housing

1 person had the same question
1 REPLY 1

‎08-14-2020 02:32 PM

HP Recommended

@ML72

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  

Firstly, let's check the pathways of the carriage to make sure there are no paper jams.

Next perform hard reset:

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

And, also try to gently manually move the print carriage from one side to the other. If the carriage is on the right side, it is docked in its station.
You can try to lift and slide it to the center.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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