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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Carriage Jam issue

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HP Photosmart 5520

I have had the carriage jam error message for a few days. I have gone through the process of checking for obstructions which proved that there was nothing in the printer. I am still receiving the carriage jam error message and the grinding noise when turned on. 

Are there any other processes I can carry out to clear the carriage jam?

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@LKeith86

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Follow the link: https://support.hp.com/us-en/document/c03241387 in order to clear the carriage jam.
If you have already tried all the steps, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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