Carriage Jam

[AnuSethi]

Carriage Jam on the right. Tried everything from Power off and disconnect. Checked the carriage path, there is nothing in the path, tried manually moving the carriage. it didnt move. its stuck in the right side, do cant take out the cartridge as well. Please suggest.

[Garp_senchau]

@AnuSethi, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

To resolve a carriage jam on your HP OfficeJet Pro 9130b All-in-One Printer, follow these steps. These instructions are intended to help you free the carriage and remove any obstruction causing it to be stuck on the right side:

Step 1: Power Reset

1. Turn Off the Printer: Ensure that the printer is turned off.
2. Disconnect Power Cords: Ensure you detach the power cord from the printer and unplug it from the wall outlet.
3. Wait: Leave the printer unplugged for at least 60 seconds.
4. Reconnect and Power On: Plug the power cord back into a wall outlet directly (avoid using power strips or surge protectors) and into the printer.

Step 2: Check for Obstructions

1. Open Ink Cartridge Access Door: Carefully open the ink cartridge access door to reach the carriage area.
2. Disconnect Power Cord: With the door open, disconnect the power cord again to prevent risk of electric shock.
3. Free the Carriage: Using a flashlight, inspect the right side of the carriage path.
4. Manually Move Carriage: Attempt to gently slide the carriage to the left. If the carriage is stuck due to a minor obstruction, carefully remove it.

Step 3: Reinsert Cartridge

1. Remove Cartridges: If possible, remove the ink cartridges following the standard procedure.
2. Reinsert Cartridges: Carefully reinsert the cartridges into their respective slots ensuring they are secured properly.

Also, i suggest you refer to this guide for further troubleshooting steps: HP OfficeJet Pro Printers - 'Carriage Jam' error | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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