Carriage Stalled

[SIFAT-209R]

Product:  HP Ink Tank 110/115

Issue:  Showing "Carriage Stalled" notification and all error lights are beeping. 

            (1. No paper or any other object causing the jam.

             2. Issue occurred after replacing the old Black print head with a new one.

             3. Tried all the recommended steps, but still it is the same.)

If any other info (Eg. Photos, SS, Videos) is required to identify the issue, let me know. I'll add them here.

Thank you.

[Irfan_06]

Hi @SIFAT-209R,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that has a carriage stall error with blinking lights.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this video link to further troubleshoot.

Also refer to this link for blinking lights on your printer and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support