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‎08-18-2020 12:37 PM

HP Recommended

HPB8550 - Carriage won't move.  Tried all the videos and still won't move.  There is no paper jam.  Is there a way to open the casing/outer cover of the printer?  Videos and chats do not provide any assistance with the issue.

1 person had the same question
1 REPLY 1

‎08-21-2020 05:51 AM

HP Recommended

@Emhillco, Welcome to the HP Support Community!

 

Due to the age of the printer, support options are limited. If there is no paper jammed inside the printer, this could be a hardware failure. Check if the print carriage can move freely.

Perform the steps mentioned in this document - 'Paper Jam' Message Displays for HP Photosmart B8550, B8553, and B8558 Printers.

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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