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Message 1 of 2
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Flag Post

Carrier Jam

HP Recommended
HP Deskjet 3572
macOS 10.15 Catalina

Trying to print and there was a carrier jam alert, I checked inside and I saw a piece was loose. This piece from the left side fell out and I’m not sure where it goes and how to put it back in.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@jessvisq, Welcome to the HP Support Community!

 

This is a hardware damage issue. You cannot attach the part back into its place. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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