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‎08-05-2020 04:04 PM

HP Recommended
Product: Officejet 8600 n911g
Operating System: Microsoft Windows 7 (64-bit)

I just went to change my cartridge and it’s telling me it’s incompatible. I had 951xl z20 in my machine, I put in 951 z10 ( which I have Mose certainly used before) and it refuses to work PLEASE HELP !!! I need this for a project. And I cannot get anyone at support on the line

1 REPLY 1

‎08-08-2020 01:57 AM

HP Recommended

@Mtk1605, Welcome to the HP Support Community!

 

Was the printer bought in the US?

Z20 ink cartridges are not compatible in the US. It is for the Europe region. Kindly use HP 950 black and HP 951 color Z10 ink cartridges.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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