Cartridge Error

[Badjester1]

Hi, I'm having a sudden issue with the colour cartridge in my printer. I changed it not that long ago as I am on the Instant Ink scheme. For some reason I keep getting an error on my printer saying there's an error with the cartridge. I have tried all of the usual things like taking the cartridge out, gently cleaning contacts, making sure it's in ok. The error will not go away. As it's quite a new cartridge I'm assuming it's a problem with the cartridge itself. I've also made sure all software is up to date etc. Any ideas?

[Kumar0307]

@Badjester1, Welcome to the HP Support Community!

I understand you are not able to print due to this error.

• To assist you better, what is the exact error?
• Remove the color and try printing in black to check if that works fine.

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

If the error persists, as the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Badjester1]

Thanks for the reply but I think I may have sorted it. I followed some instructions to clean the contacts with a damp clean cloth and this seems to have worked. I'll come back if the problem arises again.

[Badjester1]

I have sent you a message as the issue has returned.