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Cartridge Problem

HP Recommended
HP Envy 7155 All-In-One
Microsoft Windows 7 (64-bit)
During normal usage, I received a "Cartridge Problem" indicating that the black cartridge needed removed and replaced. Replaced the black cartridge with a new HP black cartridge. Now there is an error that both cartridges need to be removed and replaced. Replaced the new HP black cartridge with a new XL cartridge and replaced the color cartridge with a new XL cartridge. "Cartridge Problem" continues to indicate that both cartridges need to be removed and replaced. This has been performed repeatedly. A large percentage of forum postings seem to be "Solved!" with replacement Instant Ink. I do not subscribe to Instant Ink. Contacts have been cleaned. Power removal/discharge cycling has been performed. Downloaded program to update firmware and while the software recognizes the printer, it fails to update the printer. In to this for $200+ in cartridges, which exceeds the $179 current sale price of the printer. Disappointed that I am unable to even scan with the "cartridge problem". Looking for a fix. Thanks.
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HP Recommended

@Ducati937, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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Thank you.

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