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Message 1 of 2
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“Cartridge cannot be used until printer is enrolled in HP Instant Ink” message

HP Recommended
HP ENVY 5055 All‑in‑One Printer
macOS 10.15 Catalina

I am using HP instant ink for around 1.5 years . Recently I have reconfigured my router and changed the name and password. After configuring the printer to the the new network, it was not showing in any of the devices on the network. I tried restoring the network settings, but after that, I cann't even print "Printer Info" page and getting “Cartridge cannot be used until printer is enrolled in HP Instant Ink” message . I tried following all the steps in blog https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Cartridge-cannot-be-used-until-printer-is-enro... along with steps suggested in the comments, but still no luck. In HP Instant Ink account, the printer is still enrolled, but the status is showing "unknown". Kindly look at it asap . If not resolved, please cancel the subscription immediately.

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HP Support Agent
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Message 2 of 2
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HP Recommended

@Arnab390, Welcome to HP Support Community!
 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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