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Cartridge cannot be used until printer is enrolled in HP Instant Ink

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HP Envy 5055

I really need some help. My printer (HP Envy 5055) disconnected from my network / internet, and while correcting this, the "checking printer" notification popped up, followed by:

"HP Instant Ink Cartridge - Cartridge cannot be used until printer is enrolled in HP Instant Ink".

The message WILL NOT GO AWAY, and has stopped me from being able to connect to the internet. I have an HP Instant Ink account, and when going into my account, it can't locate my printer because it's currently offline. I've tried shutting down my printer and leaving it off for a couple of days, I've tried removing the cartridges anf restarting the printer, but when I turn it on, the same message appears and won't go away or allow me to do anything. My warranty has expired, I don't know what to do, I can't find a customer service number for HP Insta Ink, I'm working from home, and I don't want to end up purchasing a new printer. How do I fix this??? Help!!

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@Oregonian123, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.


I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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